FAQ

FAQs

Frequntly asked any questions

Please find the responses to your inquiries presented below. Should you require any additional information prior to placing your order, do not hesitate to reach out for assistance.

How do I prepare Frozen Kiing products?

Each Frozen Kiing product comes with detailed cooking instructions on the packaging. Generally, our products can be heated in the oven, microwave, or on the stovetop, depending on the specific item. Always refer to the package instructions for the best results.

Are Frozen Kiing products healthy?

Yes. At Frozen Kiing, we prioritize quality ingredients and strive to offer a balance between taste and nutrition. All our products are made with natural ingredients and are free from artificial additives. However, we recommend checking the nutritional information on the packaging to make informed choices based on your dietary needs.

Do Frozen Kiing products contain allergens?

Some Frozen Kiing products may contain common allergens such as wheat, dairy, soy, and nuts. We clearly label all allergens on our packaging, and detailed allergen information can also be found on our website. If you have specific dietary restrictions or allergies, please review the product ingredients carefully before consumption.

Can Frozen Kiing products be refrozen?

For optimal quality and food safety, we recommend following the storage and handling instructions provided on the packaging. Generally, it's best to avoid refreezing thawed products to maintain their taste and texture.

Do Frozen Kiing products have a shelf life?

Yes, all Frozen Kiing products have a labeled expiration date or "best by" date on the packaging. For the best quality and flavor, we recommend consuming our products before the expiration date. Proper storage in the freezer is essential to maintain product freshness.

Are Frozen Kiing products free from preservatives and additives?

Yes, all Frozen Kiing products are proudly free from any added preservatives or artificial additives. We believe in offering natural, wholesome food without compromising on taste or quality.

What is Fast Freeze Technology, and how does it benefit Frozen Kiing products?

Fast Freeze Technology is a cutting-edge freezing method that rapidly freezes food to preserve its nutrition, freshness, and taste. By quickly freezing our products at extremely low temperatures, we lock in nutrients and flavors, ensuring that each bite is as delicious as the day it was made.

How should I store frozen Kiing products at home?

Store all products in your freezer at -18°C (0°F) or below. Avoid repeated thawing and freezing for best quality.

How long do Frozen Kiing products last in the freezer?

Most products have a shelf life of 6 to 12 months. Check the packaging for exact expiry dates.

Where do you deliver?

We currently offer delivery in Dubai, Sharjah, Ajman and Ras Al Khaimah,, with plans to expand globally soon. Use your zip code at checkout to check availability.

How do I prepare the frozen meals?

Each product comes with specific instructions. Most items can be prepared in a microwave, oven, or on the stovetop in just a few minutes.

Do you offer vegetarian or vegan options?

Yes! Frozen Kiing offers a wide range of vegetarian and vegan meals and snacks. Look for the green “Veg” or “Vegan” label on our product listings.

Are your frozen foods ready to eat or do they need cooking?

All Frozen Kiing products are fully cooked and just need heating, Check product labels for details.

How do you keep your frozen food fresh during delivery?

We use insulated packaging and ice packs (or refrigerated vans) to ensure everything stays frozen until it reaches your door.

Can I order products in bulk for events or catering?

Yes. We provide special packages for bulk orders. You can contact us on +971 586916159 call or WhatsApp for bulk order queries.

Can I change my delivery address after placing an order?

Yes, you can. Please contact us via call or WhatsApp at +971 58 691 6159 to update your delivery address.

What should I do if I receive a wrong or damaged item?

We follow strict protocols to maintain the quality and standards of each product. However, if you encounter any issues, please let us know and share an image of the product. We will promptly investigate and resolve the matter with either a refund or a replacement.

How is Frozen Kiing different from other frozen food brands?

Frozen Kiing stands out for its high-quality frozen meals and a strong commitment to customer satisfaction. Our focus is on delivering delicious, premium products while ensuring an exceptional customer experience.

Can I microwave items in the packaging they come in?

No, the packaging is not microwave-safe. Please remove the desired portion and heat it according to the instructions provided on the packet.

Are your products suitable for kids?

Absolutely! Our products are free from preservatives and are a favorite among both parents and children.

Can I request a specific product or flavor?

You’re welcome to request samples of available products or flavors. However, we currently do not offer items that are not listed on our menu.

Do you offer products inspired by specific regional cuisines?

Yes, we offer a variety of products inspired by diverse regional cuisines to cater to different tastes and preferences.

Are your products suitable for lunchboxes or meal prepping?

Absolutely! Our products are perfect for lunchboxes and meal prepping. Popular options include Seekh Kebab Wraps, Chicken Kebab Burgers, and Butter Chicken Gravy.